Shipping policy

Shipping locations

We accept orders for destinations and delivery methods offered at checkout. Available options depend on the delivery address. If no shipping option is available for your address, please contact us before placing an order.

Processing and transit

Any dispatch timeframe or delivery estimate expressly stated on a product page or at checkout before purchase applies to that order. Processing, dispatch, and carrier transit are separate stages; a transit estimate does not include processing unless this is expressly stated. For U.S. orders, if no dispatch timeframe is stated before purchase, we will ship within 30 calendar days after receiving a properly completed order or follow the delay-and-cancellation process below. This is a dispatch deadline, not a guarantee that delivery will occur within 30 days.

A delivery estimate is not a guaranteed arrival date unless expressly stated. Any business-day estimate excludes weekends and public holidays applicable to the relevant service. If your shipment is delayed or goes missing, contact [CLIENT TO COMPLETE: customer support email] so we can investigate and arrange an appropriate resolution.

Shipping charges, taxes, and duties

Shipping rates and any free-shipping conditions: Shipping charges are displayed at checkout before payment and depend on the delivery address and the available delivery service. Free shipping applies only when expressly displayed for the order. We do not add a shipping surcharge after purchase without your agreement.

Your shipping charge and taxes collected by the store are shown at checkout before payment. Import duties, customs charges, and their payment arrangements: For an international shipment, the recipient is responsible for import duties, taxes, and customs charges that are not expressly included at checkout, where permitted by applicable law. These charges are set by the destination authorities. Charges collected by the store are identified before payment; contact us before ordering if you need clarification about an international delivery.

Dispatch and tracking

We send shipping information to the email address provided with your order. Where the shipping service supports tracking, that information includes the tracking details. If items are dispatched separately, we will identify the separate shipments.

Shipping delays and cancellation

If we cannot ship within the time stated when you ordered, or within the applicable 30-day dispatch deadline for a U.S. order when no time was stated, we will notify you, explain the delay, and provide a revised shipping date when available. We will offer you the choice required by applicable law to accept the delay or cancel the unshipped portion for a prompt refund. When your consent is required and we do not receive it, we will cancel and refund as required. You may contact us to exercise these rights; a carrier or supplier delay does not remove them.

Address problems and delivery issues

Please check your delivery address before placing your order. Contact us promptly to request a correction; we will confirm whether it is still possible. If a parcel is marked delivered but you cannot locate it, or if it arrives damaged, contact us so we can investigate with the carrier. A tracking scan alone does not exclude any remedy available under applicable law.

For returns after delivery, see our Refund policy.