Refund policy

For purchases from Alderwyn Outdoor, you may request a return within 30 calendar days after receiving your order. Contact [CLIENT TO COMPLETE: customer support email] with your order number and the items you wish to return.

Return eligibility

For change-of-mind returns, garments and accessories must be unworn, unwashed, and in their original condition with their tags attached. Include the supplied battery, charger and other components where applicable, and proof of purchase. These conditions do not limit your rights if an item is defective, damaged, incorrect, or otherwise does not conform to your order.

Exceptions and excluded items: No additional product exclusions apply to the current garment and accessory catalog. Sale items follow the same eligibility conditions as regularly priced items. Items returned because of a defect, damage, or an error with the order are not excluded by change-of-mind return conditions.

Starting a return

Contact us before sending an item back. We will provide the appropriate return address and instructions when your return request is approved. Do not send an item to the address on the original parcel unless we confirm that it is the correct return address.

Return shipping costs: For a change-of-mind return, the customer pays the return shipping cost. If an item arrives damaged, is defective, or is not the item ordered, we cover the necessary return shipping or provide another appropriate resolution. Please contact us before arranging a paid return service.

Restocking fees: None. We do not charge a restocking fee.

Damaged, defective, or incorrect items

If there is a problem with your order, please contact us with your order number and a description of the issue. Photographs can help us investigate when available. We will arrange an appropriate resolution, including a replacement or refund when required, and cover necessary return shipping for an item we supplied incorrectly or with a defect.

Refunds

We will inspect a returned item and notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to post the funds. If a refund cannot be sent to the original payment method, we will contact you to arrange a lawful alternative.

Original shipping charges: Original shipping charges are not refunded for change-of-mind returns unless required by applicable law. For an incorrect, damaged, or defective item, we refund the applicable original shipping charges and cover necessary return shipping. If an unshipped order is cancelled, we refund the unshipped items and the shipping charges associated with those items.

Contact us if you have not received an expected refund. We do not require you to accept store credit instead of a refund you are legally entitled to receive.

Exchanges and cancellations

Contact us to request an exchange or cancel an order. We will check whether fulfillment has already started and explain the available options. An exchange depends on the availability of the replacement item. Cancellation and refund rights for shipping delays are described in our Shipping policy.

Your rights

This policy does not exclude or restrict rights and remedies that applicable consumer law gives you. Where those rights provide greater protection, they apply.